Need to return or exchange an item?

How it Works

Select the items to return/exchange

Receive your confirmation

Return items within 2 weeks

Common Returns Questions

What is your Returns Policy?

Your satisfaction is our top priority. If for any reason our product does not meet your expectations, you may return unworn shoes, boots and sandals within 30 days of purchase for a refund or exchange. All returns require a Return Authorization prior to being shipped back. Clearance items priced $29.99 or less, hosiery, shoe care and accessories are Final Sale. This policy is effective 8/7/2019. View our full Return Policy.

What if I purchased before 8/7/2019?

Please follow the instructions on the packing slip included with your package or Contact Us with any questions.

Is there a fee to return items?

For customers in the U.S. there is a $7 return label fee for each package returned. This fee is waived if you choose to exchange your item. At times, we may also offer Free Returns on certain items or orders for a limited period. If your purchase is eligible the return label fee will be waived. For international customers please see our policy below.

How soon will I get my refund?

Please allow 5-7 business days after receipt of your return package for inspection and processing. Once your return has been approved your refund will typically appear on your credit card within 2-3 business days.

Can I exchange an item for a different size?

Not the perfect fit? Just choose "did not fit" as your return reason. You will be prompted to select your new preferred size. Print out your return label and return the item that didn't fit back to us. Your new size will be shipped right away. When you choose to exchange your item there is no return label fee and no additional shipping fees.

Can I exchange for a different color or item?

Yes, after processing your return request you will be given an optional Instant Refund voucher that you can use just like a gift card to purchase a new color or item. If the item you purchase is less than your original item you will be refunded the difference once we receive and approve your return. Want to buy more? No problem! You'll be prompted to enter your credit card if your new purchase is more than the credit voucher you received.

What items are returnable?

You may return unworn shoes, boots and sandals priced above $29.99 within 30 days of purchase.

What items cannot be returned and are non-refundable?

All items marked Final Sale, clearance items priced $29.99 or less, hosiery, shoe care and accessories cannot be returned or refunded. We know buying Final Sale items can be tricky so please choose carefully and Contact Us if you have any questions on size or fit before buying.

Can I return my order to your store in Grand Central Terminal?

We're sorry but our store in Grand Central Terminal is unable to accept returns for online orders at this time.

How do I return from outside the US?

If your order shipped outside the US choose the option to enter your email address to start your return & then follow the instructions. You are responsible for the return shipping cost using a carrier of your choice. Please include the packing slip that came with your package so we can easily identify your order. We are not responsible for lost or damaged packages so it is recommended that you insure your return package and keep your tracking number until your refund is complete.

Where can I find the full Return Policy?

To view our full Return Policy, click here.

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